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Returns & Cancellation

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Are returns allowed?

 

Yes. To return your item, contact Progressive Leasing customer service at (877) 898-1970. Progressive will evaluate the product to determine the proper course of action. The item could be returned through the retailer you selected or sent directly to Progressive Leasing. You can cancel your lease at any time without additional charges or penalties, and you will owe nothing further except unpaid lease-to-own costs. 

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Can I cancel my lease?

You can cancel your lease at any time. You have the right to return the items to Progressive Leasing without additional charge or penalty, and you will owe nothing further except unpaid lease-to-own costs. To cancel your lease call us at (877) 898-1970.

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Issues With My Merchandise

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What do I do if something is wrong with my order?

Problems with the items are subject to the store's policy. Contact the store directly to find a solution to your problem.

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How do I proceed if the store gave me the wrong item?

Please contact Progressive Leasing immediately at (877) 898-1970. We will work with you and the retailer to resolve the issue. 

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How do I proceed if the store gave me the wrong item?

Please contact Progressive Leasing at (877) 898-1970.

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What if my merchandise is defective or damaged?

If your merchandise is defective or damaged, please contact Progressive Leasing customer service at (877) 898-1970. We will evaluate the product to determine the proper course of action, which may include repair or replacement. 

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What if my merchandise is lost or stolen?

If you merchandise has been lost, stolen, or damaged please call our customer service line for further information. (877) 898-1970.

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What if I haven't received my merchandise?

If you have questions or concerns about delivery, please contact the retailer where the items were purchased. Progressive Leasing only services your lease-to-own agreement for the merchandise and does not handle merchandise delivery.

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